Returns & Exchanges

Kaftan Life offers free 30-day returns on all qualifying orders

Holiday Special: Free 60-Day Returns (orders placed 11/17/19 - 12/15/19)

Trying new clothes shouldn't be scary. That's why we typically offer free returns for items purchased online for 30 days from the date of purchase.

For the holiday shopping season, we're extending this return window to 60 days to give gift givers and recipients more flexibility. Items purchased online between November 17, 2019 and December 15, 2019 will qualify for free 60-day returns, subject to the conditions below.

To be eligible for return, your item must be unworn, unwashed, unaltered, and in its original condition. All original tags must also be attached. To start a new return, visit the link below.

Apparel purchased from Kaftan Life at an offline sales event (e.g. a festival where Kaftan Life is a vendor) is also eligible for our return policy, subject to the conditions above. Refunds for offline cash purchases will be sent via PayPal. Non-apparel items purchased offline from Kaftan Life are ineligible for return.

Submit a Return >

Holiday Special: Free 60-Day Exchanges (orders placed 11/17/19 - 12/15/19)

If you've received a damaged or defective item, you can request a free exchange for the same product. For the holiday shopping season, we're extending our free exchange window from 30 days to 60 days to allow gift givers and recipients more flexibility. Items purchased online between November 17, 2019 and December 15, 2019 will qualify for free 60-day exchanges, subject to the conditions below.

In order to be eligible for an exchange, your item must be unworn, unwashed, unaltered, and in its original condition. All original tags must also be attached. To request a product exchange, visit the link below.

Please note that we do not allow one product to be exchanged for a different product. If you wish to exchange one Kaftan Life product for another, please submit a return for the original item and purchase the new item separately.

Request an Exchange >



      Image by Annie Spratt on Unsplash.