Free 30-Day Returns!
Trying new clothes shouldn't be scary. That's why we offer free returns for items purchased online for 30 days from the date of purchase. In the case of pre-orders, your 30-day return window will begin on the date of shipment.
To be eligible for return, your item must be unworn, unwashed, unaltered, and in its original condition. All original tags must also be attached. To start a new return, visit the link below.
Apparel purchased from Kaftan Life at an offline sales event (e.g. a festival where Kaftan Life is a vendor) is also eligible for our 30-day return policy, subject to the conditions above. Refunds for offline cash purchases will be sent via PayPal. Non-apparel items purchased offline from Kaftan Life are ineligible for return.
Free 30-Day Exchanges!
If you've received a damaged or defective item, you can request a free exchange for the same product up to 30 days after the date of purchase. In the case of pre-orders, your 30-day exchange window will begin on the date of shipment.
In order to be eligible for an exchange, your item must be unworn, unwashed, unaltered, and in its original condition. All original tags must also be attached. To request a product exchange, visit the link below.
Please note that we do not allow one product to be exchanged for a different product. If you wish to exchange one Kaftan Life product for another, please submit a return for the original item and purchase the new item separately.